Actual Campus
ProofLive at Knox Grammar School in Sydney
Actual Campus is live at Knox Grammar School in Sydney across Assets, Work Orders / Preventive Maintenance and Vendors, with SSO and SCIM enabled.
- Assets
- Work Orders / PM
- Vendors
- SSO / SCIM
Operational Experience (OX)
What is Operational Experience? The operating layer beneath every experience.
Operational Experience (OX) connects the experience people have in a physical-world environment to the operational work, ownership and evidence that shaped it — in one connected operational record.
What is Operational Experience (OX)?
Operational Experience (OX) is the software category that connects the experience people have in a physical-world environment to the operational work, ownership and evidence that shaped it — in one connected operational record.
Experience-sensitive places — schools, gyms, stores, aged-care homes, clinics, hotels — create experience every day, but the operational record behind it is missing. Experience signals live in surveys and dashboards; the work lives in email, spreadsheets and vendor threads. OX closes that gap by holding both in a single record, so teams can see what shaped an experience and follow through on it.
Experience signals
What people experience at the point of friction — QR reports, surveys, inbound channels, field reports and audits.
Operational record
The work behind the experience — assets, work, vendors, standards, incidents, risks and evidence in one place.
Ownership & evidence
Every record routed to a named owner with a clear next action and the evidence of follow-through alongside it.
Operational memory
Insight that carries forward, so what an organisation learns shapes the next experience instead of being lost.
The OX loop
From experience signal to operational memory
One connected loop: experience signal becomes an operational record, the record gets ownership and evidence, evidence becomes insight, insight becomes operational memory the next signal can draw on.
How a signal becomes operational memory
Experience signal
What people experience
Operational record
What operations sees
Ownership
Who acts
Evidence
What was done
Insight
What we learn
Operational memory
What carries forward
The loop closes when shapes the next experience signal.
How OX is different
Operational Experience vs. CMMS, EAM and CX
Maintenance tools manage the work. Experience tools capture the signal. Operational Experience is the only category that connects both — and turns the follow-through into memory.
| Capability | Operational Experience | CMMS / EAM | CX / Experience |
|---|---|---|---|
| Captures experience signals (surveys, QR, feedback) | Included | — | Included |
| Manages physical work, assets & vendors | Included | Included | — |
| Connects the signal to the work that caused it | Included | — | — |
| Routes every record to a named owner with next action | Included | Included | — |
| Captures evidence of follow-through | Included | Included | — |
| Turns follow-through into operational memory | Included | — | — |
| Same record across ops, executives & vendors | Included | — | — |
Customer evidence
Customer evidence from Campus and Active
Actual Active
ProofLive with Anytime Fitness clubs and operator proof
Actual Active is live with Anytime Fitness clubs, connecting equipment, maintenance, vendors, member issues and closure evidence into a fitness operational record.
- Anytime Fitness clubs
- QR signals
- Vendor follow-up
- Closure evidence
Operational Experience, explained
What is Operational Experience (OX)?
Operational Experience is the software category that connects the experience people have in a physical-world environment to the operational work, ownership and evidence that shaped it — in one connected operational record.
How is OX different from a CMMS or EAM?
A CMMS or EAM manages maintenance work, assets and vendors. OX includes that operational record but also captures the experience signals that work affects, connects the two, and turns the follow-through into operational memory.
How is OX different from CX or experience management?
CX tools capture what people experience through surveys and feedback, but rarely connect to the operational work that caused it. OX links each signal to the work, the owner and the evidence of follow-through.
Who is Operational Experience software for?
Experience-sensitive, physical-world environments — schools, multi-site fitness, retail, aged care, healthcare facilities, hospitality and civic services — where experience depends on physical operations and follow-through.
Is ActualCo's Operational Experience platform live anywhere?
Yes. Actual Campus is live at Knox Grammar School in Sydney across assets, work orders, preventive maintenance and vendors with SSO and SCIM, and Actual Active is live with Anytime Fitness clubs.
A repeatable OX pattern
Insight to Impact, in your operating environment
Across each proof point, the pattern is the same: a signal becomes a record, the record gets an owner, the work is evidenced and the organisation learns. That is what makes Operational Experience portable across verticals.