ActualCo is Operational Experience software for physical-world environments. It connects experience signals and operational follow-through into one operational record, so teams can see what happened, who owns it, what evidence exists and what needs to change.
Operations still run in the gaps — work in one place, assets in another, vendors and risks somewhere else again. The experience is created every day. The operational record is missing.
Experience signals run in the gaps too — surveys and dashboards that capture experience signals and feedback, with no connection to the operational work that caused it or the follow-through that would change it.
ActualCo is the connected record between what people experience and the operations that created it.
Patchwork to operational record
One connected operational record
Signals, issues, vendors, standards, readiness, incidents and evidence aligned to the same operational record.
Platform capabilities
ActualCo holds the signals, the work, the ownership, the evidence, the stakeholder views, the operating rhythm and the operational memory in one place.
See the full platformCapture the signals shaping experience at the point of friction — across customers, members, residents, staff, contractors and stakeholders. Signals are the experience side of the connected record.
Hold signals, work, assets, vendors, standards, incidents, risks and evidence in one connected operational record.
Route every record to a named owner with a clear next action and capture the evidence of follow-through alongside it.
Operations, executives and partners see the same record in their own language, without rebuilding their reporting layer.
One connected loop: experience signal becomes an operational record, the record gets ownership and evidence, evidence becomes insight, insight becomes operational memory the next signal can draw on.
Experience signal
What people experience
Operational record
What operations sees
Ownership
Who acts
Evidence
What was done
Insight
What we learn
Operational memory
What carries forward
The loop closes when shapes the next experience signal.
ActualCo applies the same Operational Experience pattern across named operating environments. Start with a tailored Actual Experience for the vertical closest to your operating reality — the right starting point before a workflow map.
Actual Campus
Operational record for the physical running of a school — assets, work, vendors, events, risks, incidents, standards and evidence.
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Actual Active
One operational record across equipment, maintenance, vendors, member issues and finance workflows for multi-site fitness operators.
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Actual Stores
See, assign and follow through on the work that shapes store performance, customer experience and operating consistency.
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Actual Sage
Operational record for aged care experience across resident signals, facilities, contractors, incidents and evidence.
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Actual Vital
Non-clinical operational record for healthcare experience across facilities, readiness, incidents, risk and assurance.
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Actual Guest
Guest operations record for readiness, handoffs, recovery, standards and evidence in hospitality.
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Actual Civic
Operational record for resident-facing civic follow-through across requests, assets, contractors, risks and evidence.
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Actual Reach
Operational record for not-for-profit places and services where experience depends on physical operations and follow-through.
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Actual Core
Configure an operational record for assets, maintenance, vendors, compliance, approvals, incidents and evidence across every site.
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Start with the operating environment closest to your reality. Deeper validation steps sit behind that front door when you are ready to move.
Explore Actual ExperienceActual Experience
A guided walkthrough that makes Operational Experience tangible for your environment.
Interactive Workflow
A hands-on workflow validation against your real operational record.
Workflow Fit Map
A diagnostic mapping of the first workflow we operationalise together.
Production Platform
Live operational record running across your environment with ownership and memory.
Customer evidence
Actual Campus
ProofActual Campus is live at Knox Grammar School in Sydney across Assets, Work Orders / Preventive Maintenance and Vendors, with SSO and SCIM enabled.
Actual Active
ProofActual Active is live with Anytime Fitness clubs, connecting equipment, maintenance, vendors, member issues and closure evidence into a fitness operational record.
Bond reads across the connected record to summarise risks, drivers, owners and next actions. Bond does not replace operators. It gives them a calmer way to see the operational record.
Bond surfaces experience-signal trends alongside operational performance, so the patterns behind what people experience and what operations is doing about it are visible in one view.
Understand BondBond, powered by Actual AI
Connected operational record
Signals, work, assets, vendors, standards, incidents, risks and evidence.
Bond reads across the record
Summarises risks, drivers, owners and next actions without replacing operators.
Stakeholder views and operating rhythm
Operations, executives and partners see a coherent picture in their own language.
Bond does not replace operators. It surfaces risks, drivers, owners and next actions over the operational record without requiring teams to hunt through screens.
A repeatable OX pattern
Across each proof point, the pattern is the same: a signal becomes a record, the record gets an owner, the work is evidenced and the organisation learns. That is what makes Operational Experience portable across verticals.
